Business service terms and conditions

1. Who these terms cover

I am Laura Bailey, a sole trader based in England, operating as Laura Bailey Coaching and trading as Serious About Social. You can contact me at laura@seriousaboutbusiness.net. My website is seriousaboutsocial.com.

These terms cover my online business services: visibility audits, Power Hours, website creation, monthly content services and separately agreed business support or training. They explain what we each agree to do, how payment works and what happens if plans change.

They are intended for clients buying mainly for their trade, business or profession, including sole traders. They do not remove any mandatory consumer rights where a purchase is actually a consumer purchase.

Your agreed proposal, booking description or service order identifies the service, price, scope and any specific arrangements. I will make these terms available before you commit. Our agreement is formed when I accept your booking or we both accept a written proposal. Required advance payments must clear before the relevant work starts. If I cannot accept a paid booking, I will refund it.

Any variation must be expressly agreed in writing. A specific agreed variation takes priority over the relevant general term. Publishing revised terms on my website does not automatically change an existing agreement.

In these terms, “working days” means Monday to Friday, excluding bank holidays in England. “Calendar days” includes weekends and bank holidays. References to hours mean elapsed hours. Written communication includes email. The day after receipt is the first day when calculating a period expressed as a number of days after receipt.

2. Working together

I will provide the agreed services with reasonable care and skill. You will provide accurate information, necessary materials and authorised access, and respond to requests for feedback within the agreed timescales. I will explain what I need and agree the timetable with you.

You remain responsible for your business decisions and the accuracy of business facts, prices, offers and claims you supply. Your approval does not remove my responsibility for my own errors or for delivering the agreed work.

I cannot guarantee particular sales, enquiries, follower numbers, engagement or search-engine rankings. Results can be affected by your offer, implementation, audience and changes made by online platforms. This does not reduce my obligation to deliver the services we have agreed.

Business coaching and sustainable visibility support are business services, not medical treatment, therapy, legal advice or financial advice. You do not need to disclose a diagnosis to ask about a practical adjustment. Please discuss any access needs or difficulty meeting a deadline with me so that we can consider suitable arrangements.

Work outside the agreed scope will be separately described and priced. I will obtain your written agreement before carrying out additional chargeable work.

3. Prices and payments

Prices are in pounds sterling. I am not currently VAT registered and do not add VAT to the prices stated. The price agreed for your booking applies; additional expenditure must be approved before it is incurred.

The current standard prices are: Mini Visibility Audit £95; Comprehensive Visibility Audit £600; Comprehensive Visibility Audit with Power Hour £675; standalone Power Hour £125; website creation from £1,500; and monthly content service £425 per month plus a £150 setup fee. Bespoke work and additional services are quoted individually.

Unless a service requires earlier advance payment, invoices are payable within seven calendar days of the invoice date. A reminder or an opportunity to resolve overdue payment does not extend that due date.

If you dispute an invoice, please explain why promptly so that we can investigate. Any undisputed amount remains payable by its due date. Genuine disputes will be considered through the complaints process rather than treated automatically as refusal to pay.

4. Visibility audits

Payment is required in full before audit work begins. The scope is the scope described when you purchase, together with any additional scope we expressly agree.

The Mini Visibility Audit will be delivered within seven working days after I receive both full payment and your completed questionnaire. The Comprehensive Visibility Audit will be delivered within ten working days after I receive both. The same ten-working-day period applies to the audit element of the combined package.

If essential information is missing or unusable, I will explain what is needed promptly and agree any necessary revised delivery date. I will not silently extend the timetable. Audits reflect the information and platforms available when the work is carried out; ongoing monitoring or implementation is included only where expressly agreed.

Cancelling an audit

You may cancel by emailing me. If work has not started, I will refund the audit payment in full. If work has started, I will stop further avoidable work, explain a reasonable deduction for work actually completed and refund the unused balance. The deduction will not exceed the agreed audit price and will not include work I avoid doing after cancellation.

Once the agreed audit has been completed, a change of mind does not entitle you to a refund. This does not affect your rights if the service is defective, not delivered or not as agreed.

I will provide a cancellation calculation and arrange any undisputed refund within 14 calendar days of receiving your cancellation. If you disagree with a deduction, you may use the complaints process.

Audit and Power Hour package

The £675 package includes the Comprehensive Visibility Audit and a subsequent 60-minute Power Hour to discuss it. The Power Hour should take place within 60 calendar days of audit delivery. Extensions may be agreed in writing. You will not lose the session because I cannot offer suitable availability within that period.

If that period passes without an appointment, I will contact you to agree the next step. There is no automatic forfeiture under these terms solely because the period has passed.

For a cancellation affecting only part of the package, the calculation will reflect the discounted package price and the work already supplied, without charging twice. The standalone £125 Power Hour price will not automatically be deducted from the package payment. Any applicable session cancellation deduction will be capped at the reasonable share of the package price attributable to that session.

5. Power Hours

A standalone Power Hour costs £125 and lasts 60 minutes. Payment is required before the appointment. I will confirm the date, time, time zone and online meeting details. Please join on time and tell me promptly if you encounter a problem.

If you give at least 48 hours’ notice, you may cancel a standalone session for a full refund or rearrange it once without an additional fee. A rearranged session should take place within 60 calendar days of the original appointment, unless we agree otherwise. I will extend that window where my availability prevents it being met.

For less than 48 hours’ notice or a missed appointment, I may retain an amount reflecting preparation already undertaken and genuine lost income, up to the session price. I will take account of costs saved and whether the slot is filled, avoid double counting, and explain any deduction. It is not an automatic charge of the entire fee in every case.

If illness or a flare-up prevents you attending, please contact me. I may agree a free rearrangement depending on the circumstances; you do not need to send medical records.

If I cancel, you may choose a rearranged appointment or a refund for the cancelled session. For a package session, any refund will reflect its share of the package price. Your other legal rights are unaffected.

The same notice principles apply to a Power Hour included in an audit package, subject to the package provisions above. Any session refund that is due will be arranged within 14 calendar days of cancellation.

6. Website creation

Website creation starts at £1,500 for a new website of up to five pages. Your written proposal sets the final scope, price, platform, delivery arrangements and timetable before work begins.

The standard scope includes planning, design, a mobile-friendly layout, basic search-engine setup and shaping the copy from information you supply. It includes two rounds of amendments within the agreed scope. E-commerce, complex booking systems, memberships, advanced integrations, photography, branding and extensive additional copywriting are included only if expressly quoted.

Payment stages

30% is payable after scope and price are agreed and before work begins.

40% is payable when the first complete draft is ready for review, before further revision work begins.

30% is payable after the agreed amendments and your approval, before launch and handover.

For a £1,500 project these payments are £450, £600 and £450. Invoices are due within seven calendar days. The next payment-dependent stage does not begin until its payment has cleared. Advance payments are credited towards the project price; they are not automatically non-refundable cancellation charges.

Materials and amendments

Please supply requested website materials or feedback within seven calendar days unless we agree a different deadline. If missing information prevents progress, I will send a reminder and explain any proposed pause. On resuming, we will agree a revised timetable based on availability. Silence is not approval, and a delay does not automatically create an extra fee.

Each amendment round consists of one combined list of requested changes. New pages, features, changes of direction or further rounds are separately quoted and require written approval before work. Correcting my errors or a failure to implement an agreed change does not use an amendment round or incur an additional charge.

Launch and ongoing costs

I will test the agreed website and ask you to check the business details, prices and content before giving written approval to launch. Your approval does not waive responsibility for my errors. The final balance must clear before launch and handover.

You are responsible for agreed ongoing domain, hosting and paid software costs. We will identify the providers, account holder, charges and renewal responsibilities before committing to them. Necessary additional purchases require your approval.

The proposal will explain the handover arrangements, access you will receive and any third-party licence or platform restrictions. Exporting website files does not itself transfer external forms, mailing lists, subscriptions or automation accounts. Any migration or reconnection included in the project will be identified and tested as part of the agreed handover.

Maintenance and later updates are optional and separately agreed and priced. A monthly care arrangement will state what is included, payment terms and how it ends. Ending maintenance does not revoke rights already transferred in a fully paid website. Necessary hosting and subscriptions still need to remain active and paid for.

Cancelling a website project

You may cancel by email. I will stop further avoidable work and calculate the value of completed work, a fair proportion of any partly completed stage, and approved third-party costs that genuinely cannot be recovered. The calculation will reflect the proposal’s agreed scope and values, deduct payments received, and avoid double counting. A milestone payment is not automatically the amount earned at cancellation.

I will send the calculation within 14 calendar days of your cancellation. Any surplus will be refunded within 14 calendar days after that calculation. Any properly due shortfall will be invoiced with seven-calendar-day payment terms. The entire remaining project price does not automatically become payable.

This change-of-mind process does not limit your rights if I fail to provide the agreed service properly.

If I cannot complete the project, I will tell you promptly and offer a revised timetable where possible. You may decline it and end the project. I will retain payment only for completed, usable work that you agree to accept, valued by reference to the proposal, and refund the balance within 14 days of cancellation. If there is no usable work you agree to accept, I will refund the project payments in full. This refund arrangement does not exclude other remedies available by law.

7. Monthly content service

The standard service costs £425 per month, plus a one-off £150 setup fee. Setup must be paid for before setup work begins. Monthly service fees are invoiced at the end of the month for that month’s work and are strictly payable within seven calendar days of the invoice date.

The service includes 12 posts per month, with up to four carousel posts counting towards that total, for the platform or platforms identified in your service order. Setup includes three reusable branded carousel templates based on your existing branding and one combined round of template amendments.

The monthly package includes content preparation, one consolidated round of amendments, scheduling after approval, a 30-minute monthly call and the agreed reporting. Our service order records the platforms, start date and content arrangements. Any part-month scope and fee will be agreed before starting.

Additional platforms are quoted separately. Advertising, filming, advanced video work, newsletters, unlimited reels and replying to comments or private messages are not included unless expressly agreed. We will agree what business information and materials you need to supply; these terms do not impose a fixed monthly materials-submission date.

Reviewing your content pack

You have three working days after receiving the monthly pack to send one combined set of feedback. You may request changes to any or all posts in that round. Please collect feedback from everyone approving the content before sending it to me.

I will make the agreed amendments and return the pack for final written approval, which is due within three working days after receipt. This is an approval check, not a further included revision round. I will state the deadline in the email and allow time for the review stages before planned publication.

New requests or further amendments will be separately quoted and carried out only after you approve the extra cost. My own errors and missed agreed changes will be corrected without additional charge or use of your amendment allowance.

No posts will be scheduled without written approval. If you miss a feedback or approval deadline, I will send a reminder. Posting dates may move depending on when approval arrives and my availability. We can agree an extension in writing where needed.

When your approval is delayed

The monthly fee remains payable where I have prepared the agreed content on time and in line with the brief, and am ready to complete the included services, but your missing feedback or approval prevents completion. Your delay does not postpone the invoice or its payment deadline.

Unapproved content remains unpublished. Once approved, we will agree revised posting dates, without charging twice for scheduling already included. A delay does not entitle you to a free replacement pack or additional revisions. Rewriting needed because your delay has made content outdated will be separately quoted and requires approval before work.

These provisions do not excuse my own missed work, errors or failure to follow the agreed brief. They do not make the whole fee automatically payable where I have not met the conditions above. If approval remains outstanding, I will contact you to agree how to complete or hand over the outstanding pack rather than treating silence as approval or creating an unlimited backlog.

Duration and ending the monthly service

The initial commitment is three months from the agreed service start date. The service then continues on a rolling basis until ended by written notice. You may give two calendar months’ notice at any time, including during the initial period, but the end date cannot be earlier than completion of the first three months.

For example, if service starts on 1 January, notice received by 1 February can end the service after 31 March. You do not have to wait until the first three months have finished before giving notice. I will confirm the exact end date in writing. If the end date falls within a billing month, we will calculate the final fee proportionately and agree the corresponding work to be provided.

I will continue delivering, and you will continue paying for, the agreed service through the notice period. If you ask to end sooner, we may agree a different end date and a written settlement reflecting work, reserved commitments and avoidable costs. This does not restrict your remedies for a failure by me to deliver properly.

I will normally give you the same two calendar months’ notice if I end an ongoing monthly arrangement. If illness or another serious difficulty prevents delivery, I will discuss a revised arrangement or ending the affected service, with an account for work supplied and any refund due. Fees are not automatically due for services I cannot provide. The overdue-payment process below is separate.

8. Bespoke support and training

Bespoke business support, AI training, additional website work and other services are separately scoped and priced. Before work begins, we will agree the outputs or sessions, delivery method, timetable, payment arrangements and any specific cancellation terms in writing.

An enquiry does not commit you to a paid service. Extra work requires written agreement. Unless the accepted proposal says otherwise, invoices are due within seven calendar days and additional expenses require advance approval. A proposal will specify any advance payment needed before starting.

9. Materials and ownership

You retain the rights you already hold in material you supply. You confirm that you own it or have the permissions needed for the agreed use, including use by me to create and publish your work. Please disclose restrictions and required credits. I may request evidence or decline material if permission is unclear. I am responsible for checking permissions for material I source.

Once you have paid in full, I will transfer the copyright I own in website work created specifically for you, using a written assignment signed by me. Third-party software, platform features, stock material and other licensed assets remain subject to their own licences; I cannot transfer rights I do not own.

I retain pre-existing and reusable methods, tools and templates. Where these are incorporated into your paid deliverable, I grant you a continuing, non-exclusive right to use them as needed to use and maintain that deliverable, including through another service provider. You may not resell my underlying reusable templates or training materials as standalone products without permission.

For paid audit reports, training resources and content packs, you may use the supplied work for the agreed business purpose, including publishing commissioned posts and sharing audit findings with people helping your business. Third-party licence restrictions still apply. No exclusive ownership of AI-generated or third-party material is promised.

I will obtain your written permission before displaying your website or other work in my portfolio, naming you in marketing or publishing a testimonial attributed to you.

10. Confidentiality and AI assistance

We will each keep the other’s non-public business information confidential, use it only for the agreed work or necessary administration, and restrict access to people and providers who need it and are subject to appropriate confidentiality obligations. This does not cover information already lawfully public, independently developed or lawfully received without restriction. Disclosure required by law is permitted; the other party will be informed where legally allowed. Confidentiality continues after our work ends.

I may use AI tools to assist with drafting, planning, design and website creation. I will review their output and remain responsible for delivering the agreed service with reasonable care and skill. I will minimise information entered into these tools and use general, non-identifying briefs where possible.

I will not put confidential client notes or identifiable health information into AI tools unless the intended use has first been specifically agreed and the necessary legal, provider and security checks have been completed. General acceptance of these terms does not provide blanket consent for sensitive information to be uploaded or used for AI training.

Please do not send customer lists, passwords, medical records or other sensitive material through general enquiry forms. We will agree a suitable method before any necessary access or sharing.

11. Personal information and client systems

My Privacy Policy explains how I handle personal information for my own business purposes, such as enquiries, bookings and accounts. It is available at https://seriousaboutsocial.com/privacy-policy. These terms do not replace it or remove anyone’s data-protection rights.

Where I handle customer, subscriber or enquiry information on your instructions, we will agree a binding data-processing schedule before that access begins. It will identify the processing, people and information involved, duration, approved systems, security arrangements and return or deletion process. It will address documented instructions, confidentiality, authorised sub-processors, assistance with rights requests and breaches, international transfers, and compliance information and audits.

The schedule will reflect our actual roles. Ownership of an account does not by itself decide those roles. Using your own system or a separately agreed system I administer must be documented; acceptance of these terms does not itself authorise me to place your customer information in my RMM account or another provider’s system.

You must provide lawful instructions and the necessary notices and permissions for your use of customer information, including email marketing. I remain responsible for my own legal obligations. I will not use your customer information to build my own mailing list or for unrelated purposes.

12. Overdue payment and pausing work

If an undisputed invoice remains unpaid after its due date, I will send a written reminder allowing a further seven calendar days and stating when work may pause. If it remains unpaid after that period, I may pause further work and any outstanding launch or handover. This does not extend the original payment deadline.

At the pause, I may send a final written notice identifying the amount due and giving 14 calendar days to pay, explaining that I may end the agreement if payment is not received. If it remains unpaid after that deadline, I may end the agreement by written confirmation. I will consider genuine invoice disputes through the complaints process.

If payment arrives and work resumes, we will agree a revised timetable based on availability. A pause does not authorise me to take down an already-paid-for website. It also does not create an automatic right to invoice for all future work.

If the agreement ends, I will account for completed work and approved unavoidable costs, deduct payments received and refund any surplus. I will provide the calculation within 14 calendar days and refund any surplus within 14 calendar days after it. Any properly due balance is payable within seven calendar days. There will be no double recovery.

13. Problems and responsibility

Please tell me promptly if the work is incorrect or does not match our agreement, so that I can investigate and put it right. Approval, payment and the end of an amendment allowance do not remove your rights in relation to defective work.

Neither party excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted. Refund and cancellation provisions do not remove other remedies available by law.

If illness, a platform outage or another disruption affects delivery, I will tell you promptly, explain the effect and discuss a practical revised arrangement. A disruption does not automatically entitle me to retain payment for work I cannot provide or excuse a failure to take reasonable care.

14. Complaints and resolving disagreements

Please send complaints to laura@seriousaboutbusiness.net, explaining the service involved, what happened and the outcome you are seeking. I will acknowledge your complaint within three working days and aim to provide a full response within 14 calendar days. If I need longer, I will explain why and give a revised response date.

We will try to resolve disagreements through discussion. Mediation may be used if we both agree. You do not have to accept a proposed resolution, and this process does not prevent either party exercising legal rights or contacting the relevant regulator.

15. Notices and applicable law

Send cancellation, rescheduling and other contractual notices to laura@seriousaboutbusiness.net. I will use the contact email you provide. Notices take effect when received, not only when acknowledged. If a message bounces, please resend it or contact me through another established channel.

The agreement is governed by the law of England and Wales. For business contracts, the courts of England and Wales will have jurisdiction. Mandatory rights that apply regardless of this wording are preserved.

If a provision is found unenforceable, the remaining provisions continue so far as legally possible. Changes to scope, prices or these terms for an existing agreement must be expressly agreed in writing.